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Frequently Asked Questions

What is your return policy?

All sales are final. Please refer to 'Terms and Conditions' page for more information.

How soon will my item be shipped after placing an order?

Please allow approximately 7- 10 business days for your item to be made, packaged and mailed. When your order is shipped, you will be provided with a tracking number. If your item takes longer than 7 business days to make and send, you will be notified. Sometimes turnaround time can vary based on current order volume. 

Can I order a custom size riser?

Any item sold by Humbled Craft Co can be customized. Additionally, I take on a lot of projects (woodwork, macrame and paintings) that are custom. Please refer to 'customs and commissions' page for more information.

Can I still place an order directly through email and/or Instagram?

Yes! Ordering is easy. Place an order through the site, instagram, facebook or email.

What are the options for shipping, pick up and delivery?

Free local pick up and delivery are available. When checking out, please choose one of these options if you are local to avoid shipping costs. A date and time will be communicated to you and arrangements can be made for porch pick up or delivery of your order. Shipping is available to all of Canada and USA for a flat rate of $12.00 CAD. 

How much do you charge for commissioned art?

Commissioned art starts at $50.00 (CAD) for a 4x6 painting, with an additional 15% commission fee. Prices increase with size and are subject to change. Please head to 'Customs and Commissions' to submit an inquiry and I can provide you with a free estimate. 

If you have a question that isn't answered here, please feel free to send me an email or a direct message through instagram!

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